Dear Future Clients and Visitors,
Your privacy always matters to us! For any questions, comments, or concerns you may have about our privacy practices, please contact us at:
The purpose of this policy is to share with you how StemCyte collects, uses, and discloses information that we may gather during your visit. It is also intended to help us understand your choices and options for accessing, updating, or deleting personal data (also, “personal Information”, “data” or “information”).
What information is collected from you?
What are cookies and how are they used?
How is your information used?
Who is collecting your information?
With whom may your information be shared?
How is your personal, financial and health-related information treated and what security precautions are in place to protect you against the loss, misuse, or alteration of your information?
How we edit, update, correct and/or delete information about you?
Notice to California Residents
How do web-based communications differ if you are located outside of the United States?
What else should you know about your online privacy?
What information is collected from you?
We permit a limited number of authorized third parties, such as our advertising or analytics partners, to place Cookies through our websites to provide us with better insights into the use of our websites or user demographics, or to provide relevant advertising to you. These third parties may collect information, including non-personal information, about a consumer’s online activities over time and across different websites when he or she uses our website.
We do not use technology that responds to a “do-not-track” signal from your web browser.
We may use your personal information internally for our general business purposes, such as providing the services you request, responding to your inquiries and offering you our own, our affiliates’ or third-party products and services that we think you may find of interest.
We may also use personal information to help us develop, deliver and improve STEMCYTE’s products, services, content, and advertising.
We may use your personal information to provide notices to you and to keep you updated on STEMCYTE’s latest announcements.
From time to time, we may use your personal information to send important notices, such as communications about your account. Because this information is important to your interaction with STEMCYTE, you may not opt out from receiving these communications.
We may also use your personal information for internal purposes, such as auditing, data analysis, and research to improve STEMCYTE’s products, services, and customer communications.
If you enter into a sweepstake, contest or similar promotion, we may use the information you provide to administer that program and as otherwise rules are set forth on stemcyte.com.
If you sign up for our gift registry, we may use and/or display your full name, state and expected due date to personalize your information on our gift registry site and/or in an email that we may send on your behalf, announcing your STEMCYTE gift registry.
If you sign up to receive alerts to track your newborn stem cell collection kit, we will use the email address and/or mobile cell phone number you provide when signing up to track your kit for the sole purpose of providing you with tracking information about your collection kit.
We may collect, use, transfer and disclose non-personal information for any purpose.
With whom may your information be shared?
How is your personal, financial and health-related information treated and what security precautions are in place to protect you against the loss, misuse, or alteration of your information? STEMCYTE takes precautions – including administrative, technical, and physical measures — to safeguard your personal information against loss, theft, and misuse, as well as against unauthorized access, disclosure, alteration, and destruction. There are several places on the STEMCYTE site where you can transmit credit card information in order to complete a purchase transaction or for verification purposes. Anytime we ask for a credit card number we transmit that number in an encrypted format. For instance, we may use SSL (secure socket layer) encryption. STEMCYTE uses a variety of means to protect personal information provided by users of the website, including the usage of firewalls and other security measures on its servers. No server, however, is 100% secure, and you should take this into account when submitting personal or confidential information about yourself on any website, including this one. It is also important for you to help protect against unauthorized access to your information. You are solely responsible for signing off from our website each time you finish using it and for securing your log-in information and security responses. Any transactions using your log-in and security responses will be deemed to be authorized by you.
How do we edit, update, correct and/or delete information about you? If you prefer not to receive information from us, please let us know by calling: 1.888.932.6568, Option 1 or by sending an email to: . Please be sure to include your email address, mailing address, full name and specifically what information you do not want to receive. If you no longer wish to receive promotional email communications from us, simply click on unsubscribe and we will add you to our “do not contact” list. We may still send you transactional emails about your account after you opt-out from promotional emails. If you no longer wish to receive any newsletter to which you previously subscribed through this website or any other communication from STEMCYTE, please follow the “opt out” link in the relevant communication or send us an email to the email address above. If you would like to update or correct your email address, mailing address or other personal information with us, you may call: (888) 885-4088. Please note that any requests to remove or update your personal information may take up to 10 days for your email request and 6-8 weeks to process your postal mail request and you may continue to receive communications during this time.
Right to request access to your personal information
California residents may request that we disclose the categories of personal information we collect, use, or sell about you, the business or commercial purpose for collecting or selling your personal information, and the third parties with whom the business shares personal information. You may also request the specific pieces of personal information that we have collected about you. However, we may withhold some information where the risk to you, our customers, or our business is too great to disclose the information.
Right to request that we delete your personal information
You may request that we delete any personal information we have collected from or about you. However, we may retain personal information as authorized under applicable law. For example, we may retain personal information if it is required to provide our services, protect our business and systems from fraudulent activity, or to debug and identify errors that impair existing functionality.
We may retain personal information as necessary for us, or others, to exercise other rights, including but not limited to: free speech, scientific research, for our own internal purposes reasonably related to your relationship with us, to comply with law enforcement requests, or to comply with legal obligations.
Since certain information is vital to actions like enrolling for storage, storage renewals, etc., the deletion of that information may prevent us from being able to provide you with some or all services.
How to request access to and deletion of your personal information
Submit a request to access or delete your information to our Privacy Officer at . Please allow for up to 45 days to fulfill your request.
For your security and that of the rest of our users, we may ask you to verify your identity when you request to exercise your California privacy rights.
Categories of Information We Collect & Sources From Which Information is Collected
Examples Sources Collected:
A. Identifiers: A real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, Social Security number, driver’s license number, passport number, or other similar identifiers. Web application, phone, email, fax
B. Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)).
A name, signature, Social Security number, physical characteristics, address, telephone number, driver’s license or state identification card number, insurance policy number, education, employment, employment history, credit card number, debit card number, or any other financial information, medical information, or health insurance information. Some personal information included in this category may overlap with other categories. Web application, phone, email, fax
C. Protected classification characteristics under California or federal law. Age (40 years or older), race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran or military status, genetic information (including familial genetic information).
D. Commercial information. Records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies. Web application, phone, email
E. Biometric information. Genetic, physiological, behavioral, and biological characteristics, or activity patterns used to extract a template or other identifier or identifying information, such as, fingerprints, face-prints, and voiceprints, iris or retina scans, keystroke, gait, or other physical patterns, and sleep, health, or exercise data.
F. Internet or other similar network activity. Browsing history, search history, information on a consumer’s interaction with a website, application, or advertisement. Web application
G. Geolocation data. Physical location or movements.
H. Sensory data. Audio, electronic, visual, thermal, olfactory, or similar information.
I. Professional or employment-related information. Current or past job history or performance evaluations. Web application, in person, email YES (Full and part-time STEMCYTE Employees)
J. Non-public education information (per the Family Educational Rights and Privacy Act (20 U.S.C. Section 1232g, 34 C.F.R. Part 99)). Education records directly related to a student maintained by an educational institution or party acting on its behalf, such as grades, transcripts, class lists, student schedules, student identification codes, student financial information, or student disciplinary records.
Effective Date: January 1, 2020